C3.Please list three positive features and three negative features both for SMURD and for SAJ. This was the only open question asked in our study and was ment to identify 3 positive and 3 negative characteristics for SMURD and SAJ. For data processing we granted each characteristic written on the questionnaire one point, every time it was mentioned: SMURD Positive Characteristics: quickness 284p promptitude / operativity             254p endowment 224p professionalism 222p competence 132p efficience 119p seriousnes / fairness 107p altruism / volunteering 41p quality of assistance 32p caring for the patient 21p Negative Characteristics: low endowment             8p arogance 6p wore out cars 5p volunteering 5p bribe 1p helicopter 1p SAJ Positive Characteristics: competence / experience 29p proffesionalism 10p endowment 10p promptitude / operativity             5p efficiency 4p care for the patient 4p altruism 3p quickness 2p quality of the assistance 2p seriousness 2p Negative Characteristics: delays / lack of operativity 182p lack of endowment 178p incompetence / superficiality profesionala             117p uncaring / lack of interest 63p bribe 54p irresponsibility 43p arogance 37p lack of responsibility 35p worn out cars 33p laziness 23p